Support Center
Quick answers to the most common questions.
Download and access issues
I didn’t receive my download email.
Check your spam or junk folder first. If it’s not there, email us at support@chestbuild.com with your purchase email address and we’ll resend it immediately.
My download link isn’t working.
Download links expire after 48 hours for security. Email us at support@chestbuild.com and we’ll generate a fresh link within 24 hours.
I accidentally deleted my files.
No problem. Email us with your order number and we’ll restore your access immediately.
Program questions
I’m not sure which phase to start with.
Always start with Phase 1, Day 1. The program is designed to be followed in order from the beginning, regardless of your current fitness level.
Can I print the planners?
Yes, and we strongly recommend it. The planners were designed to be printed and filled in by hand for maximum effectiveness.
What file format are the components?
All six components are delivered as PDF files compatible with any device: phone, tablet, or computer.
Can I access Pexe on my phone?
Yes. All PDF files are fully accessible on any smartphone, tablet, or computer. No special software required.
Billing questions
I was charged twice for the same order.
Email support@chestbuild.com immediately with your order details and we will resolve it within 24 hours.
I entered the wrong email address at checkout.
Email support@chestbuild.com with your correct email address and proof of purchase and we will transfer your access immediately.
Still need help?
Email support@chestbuild.com. We respond within 24 to 48 business hours, Monday through Friday.